Quality Assurance, Product Development, and Purchasing Strategies in China
28 Common Problems Chinese Suppliers Cause Importers
I was thinking of the most common problems Chinese suppliers cause for importers, especially those developing their own products.
And I noticed something interesting. Most of them all linked to the way information is managed.
A mind map showing the problems caused by Chinese suppliers that are linked to information mishandling
I drew this mind map to show how it often plays out:
A few important notes:
- There are other serious issues that come from other root causes (no concept of proper quality management, no idea about the need for pre-production prep work, etc.). And these issues often originate from both sides, not just from the buyer’s side.
- Some China-based manufacturers are superb in their understanding, their execution, and their general behavior. What I drew here applies to about 90% of local suppliers.
28 problems for importers to be aware of
Here is my list of the 28 problems split into categories:# Suppliers don’t respect the confidentiality of your designs, blueprints… despite signing an NDA
1. They send the files/samples to many of their suppliers (who typically sign no NDA) for getting quotations2. Their employees may not have signed a confidential policy
3. They often let employees use personal email boxes
4. Lack of clarity of who is their internal salesperson vs. external agent
5. They sometimes get hacked (“new bank account scam”) because of poor IT security
6. They sometimes use different companies for serving the same customers
# Suppliers don’t spend time trying to fully understand the customer’s requirements
7. If you are a small customer, don’t expect attention from management8. They seldom have a strong quality department. Quality staff is seen as a cost to minimize. It is the salesperson’s job to understand your requirements, but that person is usually not trained to do that.
9. They get paid for mass production, so they want to get to that stage ASAP
# Product development: engineering files not shared with the buyer
10. The supplier considers the product intellectual property is theirs, even if you provided the design and you paid for some of the development work11. Starting development again with another manufacturer is guaranteed to take a long time since you need to start from scratch
12. In some cases, the “main supplier” subcontracts some engineering and doesn’t get to see the files (e.g. source code, PCBA schematics, CAD files…) either
# No visibility on the real status of productions
13. Unauthorised subcontracting is common, adding uncontrolled risks14. Information shared with buyers is carefully massaged and can’t be fully trusted — on-site visits are often necessary to know what is going on
15. Delays are often announced at the last minute
# Suppliers try to guess how much the customer can afford to pay, in order to charge as much as possible
16. They search for the product’s retail price17. They look at intended usage, country, hotels in which the customer stays…
18. They try to guess the distribution channel
# No proactive communication about quality
19. No QC reports shared with customers; known issues are often shipped out anyway20. Changes in manufacturing processes without customer approval
21. Lack of follow-up on past issues; real and effective corrective actions are rare
# No visibility on where the components come from, how much they cost, etc.
22. Component sources are routinely switched in the search for the best deal (for customers, it means extra variation and quality surprises)23. The “main supplier” doesn’t want customers to be able to determine its costs, so they can play pricing games
24. No formal qualification of component manufacturers means higher risks (quality, social, environmental) in the supply chain
25. The “main supplier” keeps control of the supply chain by not revealing its sources
# Lack of technical information about materials used
26. Suppliers are often ignorant of important technical or safety considerations.27. Suppliers want to give as little info as possible, to keep their ability to switch to cheaper sources, and to prevent customers to know what to test for
28. Suppliers often buy from local resellers (high risk, little technical knowledge), rather than directly from large (safer) manufacturers
***
Have you experienced any of these problems Chinese suppliers cause?
How did they affect your business, and how did you overcome them?Do you have any extra ideas to add that I might have missed?
Please leave a comment or question and let me know!
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