I am yet to come across any research report from the regulator of Ghana's telecoms industry, the National Communications Authority (NCA), which details how the various telecom companies in Ghana rate, in terms of product service delivery and customer satisfaction.
If such a report existed, it would help Ghana's mobile phone owners to make an informed choice, when thinking of which mobile phone network to opt for, for example, when thinking of getting mobile broadband internet access - because they could refer to an existing NCA research report, which lists broadband speeds and bandwidth, of the various mobile phone networks in Ghana.
The NCA needs to protect the interests of mobile phone users in Ghana far better than it has done in the past.
Moreso, now that the telcos in Ghana have bought the services of a brilliant publicist, described by a wag as "the Ghanaian public relations consulting world's equivalent of Rasputin".
One hopes that the NCA will take a leaf from the book of the UK's telecoms industry regulator, Ofcom, and publicise the results of similar research conduct by it here in Ghana, for the benefit of mobile phone users.
To encourage the NCA in that best-practice direction, I am sharing an article entitled, "Ofcom says O2 is fastest mobile broadband operator", which was written by the
Telegraph's Ben Harrington.
It was posted online at 7:38 pm (BST), on 26 May, 2011.
Please read on:
"Ofcom says O2 is fastest mobile broadband operator"
Telecoms regulator Ofcom has found that O2 delivered web pages faster than its rivals, including Vodafone.
Mobile broadband performance was also highly variable across urban areas, with no guarantee of good performance offered in a city centre location.
A research report by Ofcom said O2 had been providing the fastest webpage download times for laptop users who rely on modems, also known as dongles, and datacards.
However, the report also showed that the mobile broadband market provided much slower internet access than fixed-line broadband.
Ofcom said: "The average download speed achieved by consumers in Ofcom's consumer panel survey was 1.5 megabits per second and basic webpages took on average 8.5 seconds to download.
This compares with the average fixed-broadband speed of 6.2 megabits per second, and average web page download times on fixed-broadband networks of less than 0.5 seconds."
Mobile broadband performance was also highly variable across urban areas, with no guarantee of good performance offered in a city centre location."
End of culled article from the Daily Telegraph written by Ben Harrington.
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